Refund policy

Return Eligibility

Returns may be accepted only under eligible conditions stated on the Platform, such as damaged, defective, or incorrect products.

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Non-Returnable Items

Certain categories, including opened or used consumable products where applicable, may be non-returnable.

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Refund Method

Approved refunds are generally processed to the original payment method unless otherwise stated.

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Refund Timeline

Refund timelines may vary depending on payment provider and operational processing.

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Cancellation

Orders may be cancellable only before dispatch or processing, subject to Platform policy.